Refund policy
Most Unfiltered Vibes products are custom-made, personalized, or produced after an order is placed. Please review your sizes, colors, wording, design selections, shipping address, and order details carefully before purchasing.
Returns and exchanges
Custom, personalized, and made-to-order items are final sale. We do not accept returns or exchanges because of a change of mind or an incorrect size, color, wording, or design selected or supplied by the customer.
This does not prevent you from reporting an item that arrives damaged, defective, or different from your confirmed order. Please follow the instructions below.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or does not match your confirmed order, email UnfilteredVibes@gmail.com within three business days of delivery or pickup so we can review the issue promptly.
Business days are Monday through Friday, excluding holidays.
Please include:
- Your order number
- The item affected
- A description of the problem
- Clear photos of the item and the issue
- Photos of the packaging if the order arrived damaged
If you need assistance providing photos or reporting an issue, email us so we can discuss another way to review your concern.
Keep the item and its packaging until we provide instructions. Please do not return anything without contacting us first.
For an approved claim, we will provide a replacement at no additional cost. If a replacement cannot be provided, we will refund the affected item and any applicable shipping charges. If we require a return for an approved claim, we will provide instructions and cover the necessary return shipping.
The reporting timeframe above does not limit rights available under applicable law.
Sizing and customer-provided details
Please review the size chart and garment information on each product listing before ordering. Fit can vary by garment style and brand.
We cannot accept returns or exchanges when the item matches the size or other options selected by the customer.
Customers are responsible for checking names, dates, spelling, numbers, uploaded artwork, and other personalization details. When a design proof is provided, review it carefully before approving production.
If the finished item differs from your confirmed order or approved proof because of an error on our part, contact us using the instructions for damaged, defective, or incorrect items.
Color variations
Product colors may appear slightly different depending on screen settings, lighting, garment materials, and printing methods. Minor differences between a screen image and the finished product are expected.
If you believe you received the wrong color or a printing defect, contact us so we can review it.
Order cancellations
Email UnfilteredVibes@gmail.com as soon as possible if you need to request a cancellation. Submitting a request does not mean the order has been canceled.
For customer-requested cancellations, an order becomes ineligible once any of the following occurs:
Custom design work begins
Supplies are purchased specifically for your order
Custom transfers, printing, or other order-specific services are purchased
Personalization or production begins
If we approve a cancellation before these steps begin, we will confirm it in writing and refund the amount paid for the canceled order.
Customer-caused damage and wear
We do not provide returns, exchanges, or replacements for damage caused by improper washing, failure to follow care instructions, misuse, or normal wear and tear.
Incorrect shipping addresses
Please check your shipping address before completing your purchase. If you notice an error, contact us immediately. Address changes cannot be guaranteed once an order has been processed or shipped.
If a package is returned because of an incorrect or incomplete address supplied by the customer, contact us to arrange the next steps. Any additional shipping costs will be explained before reshipment.
If we made an addressing error, contact us so we can correct it.
Approved refunds
Approved refunds will be issued to the original payment method. We will email you when the refund has been processed. Your bank or payment provider may require additional time to post the funds.
Contact and assistance
For policy questions, cancellation requests, or order concerns, email UnfilteredVibes@gmail.com. Include your order number, if available.
If you need this policy in another accessible format or need help submitting a concern, contact us by email.
Nothing in this policy limits consumer rights or remedies that cannot legally be excluded.