Shipping policy

Your occasion matters, and clear timing helps us plan your order. Please review our production and shipping information before purchasing.

Production time and shipping time

Production time is the time needed to prepare and make your order. Shipping time is the time the carrier takes to deliver it after receiving the package.

Your total wait includes both production time and shipping transit time.

Standard made-to-order items

Standard made-to-order items require 5–10 business days before shipment, unless a different timeframe is clearly stated on the product listing before purchase.

For complete, paid orders that do not require additional design approval, the first production business day is the next business day after we receive your payment and all required order information.

Business days are Monday through Friday, excluding holidays.

Custom designs and bulk orders

Custom designs, coordinated event orders, and bulk orders may require a different schedule. We will confirm the estimated shipment date and any payment, artwork, or approval requirements in writing before you pay for the custom order.

Missing information, requested changes, or delayed design approvals may affect the schedule. If this happens, we will contact you to discuss the revised shipment date. We will not treat a revised date as automatically accepted.

Orders needed for a specific date

If you need your order for a birthday, memorial, trip, business event, or another occasion, contact UnfilteredVibes@gmail.com before purchasing.

Include:

  • The date you need the order in hand

  • Your delivery ZIP code

  • The products and quantities requested

  • Any design or personalization requirements

Adding an event date to your order notes does not confirm that we can meet it. We must review the request and confirm what we can accommodate in writing.

A shipment date is the date your package is expected to be handed to the carrier. It is different from the date it is expected to arrive.

Rush requests and faster shipping

Rush production is available only when we confirm that we can accommodate your request. Any rush charge and timing will be explained before payment.

Choosing a faster shipping service does not shorten production time. Rush production and expedited shipping are separate services and may involve separate charges.

Shipping carrier and rates

We ship through UPS.

Shipping charges are shown at checkout or included in your custom-order invoice before payment. Rates depend on the shipment’s size, weight, destination, and selected service.

Shipping destinations

We currently ship within the United States, including Alaska and Hawaii. International shipping is not available.

Please provide a complete physical street address. We do not ship to P.O. Boxes.

Shipping services and transit times may vary by destination.

Delivery estimates

Carrier delivery estimates apply after UPS receives your package. They do not include the time needed to produce your order.

Weather, holidays, service interruptions, and other carrier conditions may affect arrival dates. Estimated delivery dates are not guaranteed by Unfiltered Vibes unless we expressly confirm a delivery commitment in writing.

Tracking your order

We will email your tracking information to the email address associated with your order.

A “label created” tracking status means a shipping label has been prepared. It does not necessarily mean UPS has received the package. Tracking will update as the carrier processes the shipment.

If you cannot locate your tracking email, check your spam folder or contact us with your order number.

Delays before shipment

If we learn that we cannot ship within the timeframe promised when you ordered, we will contact you before that timeframe expires.

We will explain the delay, provide a revised shipment date when available, and explain your options to accept the delay or cancel the affected unshipped merchandise for a prompt refund, as required by applicable law.

Our custom-order cancellation restrictions do not override refund or cancellation rights required by law.

Shipping-address corrections

Review your shipping address carefully before paying, including apartment or suite numbers.

If you notice an error, email us immediately with your order number and corrected address. A correction is not confirmed until we acknowledge it in writing. Once a package has shipped, an address change may not be possible.

If a package is returned because of an incorrect or incomplete address supplied by the customer, we will contact you about reshipment. Additional shipping charges will be explained before you agree to them.

If we made the addressing error, we will arrange the correction without charging you additional shipping.

Delayed, missing, or lost packages

If tracking stops updating, your package appears lost, or delivery is overdue, email UnfilteredVibes@gmail.com with your order number and tracking number.

We will review the shipment and assist with the carrier investigation or claim process. We may request information needed to support that review.

For an approved lost-in-transit claim, we will arrange a replacement at no additional cost. If we cannot provide a replacement, we will refund the affected merchandise and its applicable shipping charges.

Packages marked delivered but not located

Check the delivery location, household members, building office, and any delivery photo or instructions associated with the tracking record.

If you still cannot locate the package, contact us promptly. We will help request delivery verification from UPS and review the circumstances.

A delivered tracking status does not automatically resolve every missing-package concern. Any replacement or refund will depend on the findings and applicable consumer rights.

Packages that arrive damaged

Keep the item and packaging, and contact us promptly. Include your order number and photos of the item, shipping box, and packaging if you can.

Please follow the damaged-item instructions in our Refund Policy. If you need assistance providing photos, let us know.

Do not send an item back without contacting us for instructions.

Local pickup

Local pickup is available only when offered at checkout or expressly confirmed in writing for your order.

If pickup is arranged, wait for a ready-for-pickup notification and follow the confirmed location and scheduling instructions.

Questions and assistance

Email UnfilteredVibes@gmail.com with your order number and a description of your question.

If you need help accessing this policy or reporting a shipping issue, contact us by email.

Nothing in this policy limits rights or remedies available under applicable law.